Terms & Conditions

Use of Website and Services

By accessing this website or engaging Credible’s services, you agree to these Terms. Credible provides consulting services in retention marketing, customer advocacy, and customer community strategy for B2B SaaS companies. All paid engagements are governed by a separate written agreement outlining scope, deliverables, timelines, and fees.

Intellectual Property and Confidentiality

All content on this website, including frameworks, methodologies, and written materials, is the property of Credible and may not be copied, reproduced, or distributed without permission. Clients receive a license to use delivered materials for internal business purposes only. Both parties agree to keep confidential information shared during an engagement private, as outlined in the applicable agreement.

Payments, Results, and Liability

Payment terms are defined in individual service agreements. Services are designed to improve retention, expansion, and customer growth, but no specific financial results are guaranteed. To the maximum extent permitted by law, Credible is not liable for indirect or consequential damages arising from use of the website or services. Total liability shall not exceed the fees paid under the applicable agreement.